As a customer, I don’t always expect perfection. I don’t need your business to be the absolute best in the market, there’s always someone who can claim that title. What I do need is for you to be easy to reach when I need you.
Whether I’m seeking information, support, or a solution, convenience goes a long way. Quick responses, accessible contact points, and clear communication make a huge difference.
The business that’s there when I need them is the one I’ll keep coming back to. So, focus less on trying to be the best, and more on being available and approachable. Trust me, that’s what matters most.
